New Potato Products for Apple apps & iPhone, iPod, iPad & Android mobile devices home_banner_rht

Your satisfaction is our business.  The New Potato team is prepared to address questions, concerns or problems related to using your Pinball Magic unit.

Technical Support

If you are having problems using Pinball Magic, please consult our online resources as well as our FAQ section first.

If your problems are not addressed by our online resources, please contact our Technical Support team. Pinball Magic Technical Support can be reached at any time by emailing You may also contact us for support by phone at + 1 (910) 399-7073 Monday through Friday between the hours of 9:30 a.m. and 5:30 p.m. EST, except for observed holidays. Our business hours and holiday schedule can be found in the General Information section of or web site.

In all email correspondence with Technical Support, please include your full name and a complete description of the technical problem you are having. Please also include any customer reference number provided to you by Technical Support.

Warranty Support

If  you have questions about your Pinball Magic warranty, please consult our warranty information page.

If you need to obtain Warranty Support related to obtaining service for your product, please contact our team via email anytime at or via phone during regular business hours at +1 (910) 399-7073.

The correct address to mail Pinball Magic units for replacement under the terms of your warranty is:

    New Potato Technologies
    Pinball Magic Warranty Program
    5508 Business Drive
    Wilmington, NC 28405