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Tunelink Frequently Asked Questions FAQ'S


Tunelink Auto Hardware Accessory FAQs


What is the TuneLink Auto hardware accessory?

TuneLink Auto hardware accessory is the ultimate wireless Bluetooth® ®-based in-car audio solution for the Apple iPhone, iPod touch, and iPad. It’s the most advanced in-car audio and charging solution ever delivered to the marketplace.   In addition to its multifunctional features that include a stereo wireless audio link, an direct connect output, integrated FM transmitter and high speed charger, TuneLink can be actively shared among multiple mobile devices. This allows mutliple devices to be linked through your car’s entertainment system for an unparalleled audio experience.

How easy is TuneLink Auto hardware to set up?

TuneLink offers quick and easy “plug it, pair it, play it, share it” set up. Connect the TuneLink Auto Hardware Accessory to the 12-volt accessory outlet in your car, enable Bluetooth® and select “TuneLink” from the list of devices in your general device settings, and choose either the direct connect or FM transmitter option to start experiencing your music through your car speakers.

Do I have to use the FREE app to play my music( ie. pandora)?

You will need the TuneLink app to select an open FM station for the FM transmitter option. The TuneLink app offers convent music and FM transmitter controls, but once TuneLink is plugged in and paired with a device, users have the flexibility to play their music from within the TuneLink app or from the iPhone, iPod touch, iPad native music player. You can also listen to internet radio stations such as  Pandora, Spotify, We7, Slacker, Youtube, Accuradio, Iheart, Groveshark, Shoutcast, Radiorage.

 Will TuneLink work with my Friend’s Android mobile phone?

TuneLink will pair with any device that supports the A2DP Bluetooth® stereo audio standard including Blackberry, Android, or other capable mobile devices.  Some product features require the application for complete function, but we have found that Android will play through TuneLink and charge from Tunelink without problems.

How do I add music to a playlist?

In the TuneLink app, select the music note icon. On the next screen, you can view your music and add a playlist based on song title, playlist name, artist name or album. You can also select “More” to select and add audiobooks, compilations, composers, genres, or podcasts. Select the plus symbol next to the item or items that you want to add to your TuneLink playlist. You can also choose to add all the items in a category you your playlist (for example: “Add All Songs” or “Add All Albums”). When you have finished making your selections, press “Done.” Your selections have been added to the TuneLink playlist.

To shuffle or repeat music in your playlist, tap the TuneLink music screen where your album art is displayed. In the song progress indicator screen that pops up, select either the “repeat” or “shuffle” icon. Tap the screen again to close the song progress indicator screen.

Why does TuneLink Auto hardware accessory glow blue?

The TuneLink Auto accessory LEDs will glow when TuneLink Auto is properly plugged in and receiving power.


What do you mean by Bluetooth® stereo audio?

Bluetooth® can be used for more than just a hands-free headset. The iPhone, iPad, and iPod touch have the ability to transmit high-quality stereo audio over a Bluetooth® link. Not all Bluetooth® devices are created equal though, TuneLink uses only the best A2DP codecs so your music sounds as if you were using a wire.

Does TuneLink Auto work with my hands-free headset?

Yes. TuneLink Auto  itself is not a hands-free solution for placing phone calls, but works perfectly with any Bluetooth® headset or other hands-free device. When a call comes in, your music will pause, and the iPhone will automatically connect to the headset during the call. When the call is over, the iPhone will resume music playback through TuneLink Auto.

By using TuneLink Auto to connect to your car stereo, the headphone jack on your iPhone is available for use with a wired headset. TuneLink Auto works seamlessly with a wired headset or Bluetooth® headset so you can stay focused on the road and talk hands-free.

Can I rename my TuneLink Auto accessory?

Yes. You can update the way TuneLink shows up in the Bluetooth® menu. Using the TuneLink App, navigate to the settings menu and tape the “Name” bar. Change “TuneLink” to whatever you’d like. The next time you pair to TuneLink, it will show the new name instead. (note: this may require telling the iPhone to “Forget this Device” before the name is updated in the Bluetooth® menu).

Tunelink Auto Direct Connect

How does TuneLink prevent engine noise from ruining my music when charging?

In about 40% of cars, connecting your device to a car charger results in a ground loop that causes engine whine and noise to be amplified through your car speakers. TuneLink Auto incorporates innovative “Humbuster” noise elimination technology that breaks this ground loop, ensuring that users will experience the highest quality audio possible. Your music is never diluted with engine electrical noise when charging your device.

Why not just use the headphone jack on the iPhone itself?

Convenience AND quality. TuneLink Auto offers an option for auto-connect and auto-play that automatically reconnects TuneLink Auto  to your iPhone and begins playing music where you left off. Also, the the heaphone output on the iPhone is tailored for just that: headphones. The Direct Connect output of TuneLink Auto is optimized for your car’s AUX in jack and can stay permanently connected, so no more scrambling for the other end of the cable before you can listen to your music… Just hop in the car and go, TuneLink Auto has your music handled.

By using TuneLink Auto to connect to your car stereo, the headphone jack on your iPhone is available for use with a wired headset. TuneLink Auto works seamlessly with a wired headset or Bluetooth® headset so you can stay focused on the road and talk hands-free.

Tunelink’s best in class FM Transmitter

I’ve used FM transmitters before, and the audio quality is inferior and filled with static. How is TuneLink Auto different?

TuneLink Auto uses best-in-class FM transmitter technology for crystal clear sound. The FREE TuneLink Auto App harnesses the GPS feature of the iPhone to automatically predict the clearest station, so re-tuning as you cruise along is just a touch of a button.

How do I use the TuneLink Auto FM transmitter?

Connect TuneLink Auto hardware to the 12-volt accessory outlet in your car. Pair to TuneLink Auto using the iPhone Bluetooth® setup menu. Download and launch the FREE TuneLink Auto app from the Apple iTunes store. At the bottom of the app screen, select the Speed tune icon to have Tune Link display the best available FM stations based on your current location. Select the FM tower icon to manually select an available FM station. When you have selected an open FM station within the Tune Link app, set your car radio to the corresponding station. You can add an FM station to your favorites for quick access at a later date by selecting the favorites icon on the FM Tuner screen. Press the music note icon to view your music controls and begin playing your music.

What is Tunelink Auto Speed Tune?

TuneLink Auto uses the GPS function of your iPhone to automatically determine the clearest radio stations in your area. By avoiding the major radio stations in your area, you can rest assured that TuneLink Auto will maintain a clear link to your FM radio so the music goes on and leaves the interference behind.

Other TuneLink Issues: Dropped Connection

If you were using an internet based app such as Pandora or Spotify, it may be that you experienced an interruption to service on those apps. TuneLink then stopped receiving data to play, which can seem like a dropped connection. As a test, try using TuneLink from your phone's default player instead of an internet based app.

Another thing to try, if you haven't done so already, is to go into your phone's Bluetooth® menu, tap the right arrow next to TuneLink, and tap "Forget this device." Then reboot your Phone, go back into the Bluetooth® settings, plug in TuneLink, and see if it appears in the list of devices. If it does, tap on it and see if it pairs and connects. If it says 'connected' launch the app and check the settings menu. If you see a red bar telling you TuneLink is not connected (but your Bluetooth® menu says 'connected') then tap the red bar- this should force a connection.

If that doesn't solve it, delete the app, restart the phone and repeat the steps above.

Normally when TuneLink is attempting to pair with your phone, the full ring will blink in a quick flashing pattern. However, there is also a different pattern that will indicate there is a problem with the TuneLink. If you see a blinking pattern on the blue ring alternating side-to-side (it may look like a rotational or "x" pattern) this indicates a malfunction. If your unit is less than a year old we will replace it.

If you see the "x" pattern, send a copy of your receipt to New Potato will use the information to activate your one-year warranty and arrange for an exchange. If your unit is over a year old, or you have no way to get a receipt, you still qualify for an out of warranty replacement for $49 when you return the device. Please send an email with the letters "OOWR" in the message to, and we will instruct you how to return the unit.