If you are having problems with one of our products, please consult our online resources including the FAQs section for that product first.
If you problems are not addressed by our online resources, please contact our Technical Support team. Technical Support can be reached at any time by emailing firstname.lastname@example.org.
You may also contact us for support by phone at + 1 (910) 399-7073 Monday through Friday between the hours of 9:30 a.m. and 5:30 p.m. EST, except for observed holidays. Our business hours and holiday schedule can be found in the General Information section of our web site.
In any email correspondence with our support team, please include your full name, contact information and a complete description of the technical problem you are having, including:
- The New Potato product you are using, its software revision, and or serial number.
- Any information on other related devices you are having problems with (e.g. television, mp3 player, etc.)
- Any other relevant information that may assist us in providing support to you.